Terms & Conditions

GLACIER HOUSE RESORT

Front Desk Opening Hours

Our Front Desk is open from 7am. until 11pm daily (7:00 a.m. – 09:00 p.m. outside of peak season).
Check in time is from 4pm until 11pm (09:00 p.m. outside of peak season).

Late arrivals (after 09:00pm) please contact the Front Desk prior to your arrival to make arrangements.
Check out time is at 11am. A fee may be incurred for late check outs after this time, unless pre-arranged.

Cancellations

Standard Cancellation – For cancellations received at least 72 hours before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. Please be advised that your credit card will be charged 72 hours before arrival. For cancellations received within 72 hours before your check-in date 4:00PM PST (Revelstoke, BC) or No Show, 100% of the reservation’s full balance will be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Promotions Cancellation: For cancellations received at least 15 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 3 – 14 days before your check-in date 4:00PM PST (Revelstoke, BC), 50% of the reservation’s full balance will be retained by Glacier House Resort. For cancellations received within 72 hours before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance and be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Cabin Cancellation – For cancellations received at least 8 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 3 – 7 days before your check-in date 4:00PM PST (Revelstoke, BC), 50% of the reservation’s full balance will be retained by Glacier House Resort. For cancellations received within 72 hours before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance and be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Non-Refundable:  These are Non-refundable. Full payment is taken at the time of booking. No refunds, cancellations or changes may be made. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Peak Season Cancellation (Summer and Winter season): For cancellations received at least 8 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 3 – 7 days before your check-in date 4:00PM PST (Revelstoke, BC), 50% of the reservation’s full balance will be retained by Glacier House Resort. For cancellations received within 72 hours before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance and be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Multiple of 4 Room/nights Cancellation: For cancellations received at least 15 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 3 – 14 days before your check-in date 4:00PM PST (Revelstoke, BC), 50% of the reservation’s full balance will be retained by Glacier House Resort. For cancellations received within 72 hours before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance and be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Winter Holiday Cancellation: For cancellations received at least 31 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 15 – 30 days before your check-in date 4:00PM PST (Revelstoke, BC), 50% of the reservation’s full balance will be retained by Glacier House Resort. For cancellations received within 14 days before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance will be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking.

 

Early bird booking (6 months before check-in): For cancellations received at least 31 days before your check-in date 4:00PM PST (Revelstoke, BC), NO cancellation fee will be charged. For cancellations received 30 days before your check-in date 4:00PM PST (Revelstoke, BC), 100% of the reservation’s full balance and be retained by Glacier House Resort. There are no exceptions to this cancellation policy: We do not offer refunds or transfer reservation dates due to personal illness, family emergency, injury, weather, highway closure, or COVID-19. Please remember that transportation to and from Glacier House Resort is weather-dependent and delays can happen. Glacier House Resort is not responsible for delays or cancellations due to poor access conditions or poor roads. Reliable prediction of factors such as weather and snow is impossible. We strongly urge our clients to purchase appropriate travel insurance before booking. All reservations of 4 nights/4 rooms or more days, a 50% deposit is required at the time of booking.

 

Payment

A valid credit card must be presented at check-in. Credit cards accepted are Mastercard, Visa and American Express (a 3% surcharge applied if paying by Amex). Full payment of the reservation will be taken on the day of free cancellation expired.

Deposits

Deposits are required under the following circumstances; Reservations for 4 or more room nights and/or 4 or more rooms require a 50% deposit at the time of booking, with the remaining balance due on the day of arrival.

Group and Wedding Bookings

Group bookings and Wedding group bookings are subject to specific group policies and terms and conditions. Please contact us for up to date information regarding your group or wedding reservation.

Seasons 2023 / 2024

Spring – April 1st until June 1st
Summer (peak) – June 1st until September 16th
Fall – September 16th until November 30th
Winter (peak) – December 1st until March 31st, 2024
Please note our restaurant hours and dining options may be limited outside of peak seasons.

Pets

Only certain room types at Glacier House are pet friendly(Dog ONLY, Sorry NO cats); please check with Front Desk at the time of booking. Pet friendly accommodation must be requested at time of booking. If you have booked via a third party agent, please contact us directly to ensure your pet friendly room has been reserved – we cannot guarantee a pet friendly room until you have received confirmation directly from us. Pets are $30.00 per night per pet, plus taxes; a maximum of 3 pets per unit are allowed. At the time of check-in guests will be required to sign Glacier House Resort’s Pet Policy. Guests must notify Glacier House Resort prior to arrival if they are bringing a pet. Pets are NOT allowed in any of the non-designated pet friendly accommodations or common areas of the main lodge. If a guest brings a pet into a non-pet room or cabin, a cleaning fee equal to a 2 night stay in that room/cabin will be charged to the guest’s credit card. Pets must remain on leash at all times while on the property.

Private Hot Tubs (cabins only)

All guests may use our public hot tub in the Lodge building at no additional cost.

Rates & Occupancy

All rooms/cabins are subject to a maximum occupancy; please check this with the Front Desk.
Lodge Rooms rates are based on 2 occupancies.
Cozy Cabin rates are based on 3 adults sharing.
Large Group Cabin rates are based on 8 adults sharing in winter.
All other Cabins are rates are based on 4 adults sharing.
Additional persons are $25.00 per person, per night plus tax.
All Cabin’s bookings are subject to a minimum 2-night stay( Except May 1st to June 15th, October 1st to November 30th)

Cooking

Strictly NO Cooking of Food inside the lodge rooms, except the use of microwave to avoid fire hazards. Use of Air Fryer, Stove, or Induction will be prohibited.

Children

Are considered to be 12 years of age and under. Up to 2 children are included in the rate per unit, thereafter the standard additional person fee is applicable. All children staying at Glacier House Resort must be accompanied by an adult at all times.

Fire Regulations / Wildlife Awareness

We are located in a pristine wilderness, please help us to respect and look after our natural environment. Food cannot be left outside on patios or hallways as it attracts wildlife. Glacier House Resort is not responsible for lost or spoiled items.

Smoking

Glacier House Resort is a non-smoking property except for designated outside ground areas. Smoking in the rooms/cabins (or on the balcony) will result in a cleaning fee equal to 2 nights of room/cabin price, which will be charged to the guest’s credit card.

Damages

We reserve the right to charge your credit or debit card for any damage(s) incurred to your room, cabin or the Lodge during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. Food and cooler bins cannot be left outside on patios or hallways as it attracts wildlife. Glacier House Resort is not responsible for lost or spoiled items.

Parking

Park on the paved areas only, or as instructed. Improperly parked vehicles and trailers will be towed and risk of damage is at the vehicle owners’ expense. Vehicles and their contents are left at the owner’s/customer’s own risk. Glacier House Resort does not accept any responsibility or liability for loss or damage.

Website & Information

While all reasonable efforts have been taken to ensure the accuracy of the information on the websites, brochures and marketing material, Glacier House Resort does not accept responsibility for errors or omissions. All information is subject to change without notice. Please contact our Front Desk agents for current information on services and policies.

Many Thanks

We would like to thank all those who have contributed to our website.

Thanks to See Revelstoke for the video content and Destination BC for images.

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